This presentation outlines the process for developing and implementing an "account recovery" feature for Passbolt. It begins with defining the problem and identifying user personas, followed by exploring two options for addressing the issue. Community feedback is gathered through a survey, and flowcharts and wireframes are created to guide the design process. User stories, risk analysis, and technical specs are developed to ensure the feature is feasible and secure. Implementation is followed by user acceptance testing and quality assurance, with the feature released in beta and audited by a cybersecurity firm before being officially released. The presentation emphasises the importance of simplicity and intuitive user experience throughout the process.